Managing your money on the go should be simple, secure, and convenient. Equitable’s Mobile Banking gives you fast access to your accounts from your smartphone or tablet, allowing you to check balances, transfer funds, pay bills, and review transactions anytime, anywhere. Below you’ll find answers to the most common questions to help you get started quickly and confidently.

Frequently Asked Questions

How do I sign up for Mobile Banking?

Download our app or visit m.equitable-savings.com on your mobile browser. Select “Sign Up” and follow the on-screen steps (about 5 minutes). After completing setup, check your email for a verification message. Once verified, you’re ready to sign in.

Is there an app?

Yes! Free apps are available for Android™, iPhone®, and iPad® devices. Download from the Google Play Store or Apple App Store.

I’ve activated Mobile Banking — now what?

Tap the Equitable Mobile Banking app icon and log in using your Online Banking username and password.

How much does it cost?

Equitable does not charge additional fees for Mobile Banking. Standard messaging or data rates from your mobile provider may apply.

Can I change my Mobile Banking login settings?

Yes. Updating your Online Banking username or password automatically updates your Mobile Banking credentials.

What accounts can I access?

You can access personal and business checking, savings, and loan accounts.

What transactions can I complete?

You can view balances, transfer funds, pay existing bills, and make loan payments.

Can I view account history?

Yes. You can review statements and see check images directly from the app.

What if I enter the wrong username or password?

You’ll receive an error message indicating invalid credentials. Access will not be granted until the correct login information is entered.

How do I provide feedback?

Use the Feedback option within the app to send suggestions or comments.

Mobile Banking Security Features

Your safety is our top priority. Mobile Banking includes multiple layers of security:

  • 128-bit encryption
  • Password protection
  • Automatic session timeout after 5 minutes of inactivity
  • No private data stored on your device
  • Masked account numbers
  • Layered Security authentication for unusual activity (new device, new location, etc.) requiring personal verification questions