Why have I been directed here?

The new online banking site we will begin using on January 26, 2016 will not be compatible with outdated browsers. Please continue to read to be sure your access to online banking will not be interrupted.

What browser do I have?

Google has a resource you can use to see which browser you are using at https://whatbrowser.org.

What browsers will work?

Please refer to the chart below for a listing of browsers that will work.

It may be that your browser simply needs to be updated. It is important to keep your browser updated to ward off malicious software that could compromise your computer's security. We have provided a link below to a free tool called Qualys® that will check your browser for these important updates. While Equitable did not create this tool, we trust that it will guide you to the correct site to bring your browser up to date.

To check your browser click here: https://browsercheck.qualys.com/

What if my browser cannot be updated to a new enough version?

It is possible your operating system needs to be updated before you can update your browser. In April of 2014 Microsoft stopped supporting Windows XP, meaning they no longer write updates to keep it safe from malicious software. Consequently, as new versions of browsers were released, many of them no longer work with Windows XP.

If you need help updating your operating system, you may need to visit with your local computer retailer or servicer. They should be able to help you find the best solution for your situation.

When will the update happen?

The new site will go live on January 26, 2016. It will happen in the middle of the night to reduce disruption.

If you have questions, please contact your branch during business hours. You can also email us at [email protected] or submit questions via the online banking Feedback or Contact Us features inside internet banking.

To see a short demonstration slide show and read more about the new online banking site, please visit our FAQ page